Tuesday, March 30, 2010
Mirroring: The Secret Tool of Great Customer Service
The secret tool is called mirroring. The basics of this interpersonal tool are simple. When you encounter others, simply try to match your personality as close as you can to theirs. Try to sense the person’s energy level, pace, friendliness, sense of humor, and attitude.
Energy and pace may sound similar, but they are different. Energy can be high but pace may be slow when you browse in a shop. When you don’t feel well, energy is low but the pace may be high in order to get home to bed quickly.
Friendliness is how much you are open to interacting with others. Friendliness can be easily sensed. People usually feel more comfortable with strangers that aren’t overly-friendly, but are willing to acknowledge them. We’ve all been in stores where the friendliness level was so high that it made you a bit anxious and other stores where it was so low that you felt like an intruder. We each have our own set level that feels right to us, and if we pay attention we can tell others’ levels as well.
We all know people that laugh at anything and others that barely crack a smile. Humor is a fleeting thing and we should always take care in this area of mirroring. What you think is funny is not always funny to others. If you think the other person is open to humor, tread carefully. The best thing to joke about is yourself, because you generally won’t offend anyone else!
Attitude is important to identify but not always to mirror. Mirror a happy, excited, positive attitude when you encounter it. Don’t, on the other hand, mirror someone who is aggressive, angry or depressed. Try for a neutral attitude in those cases. Anything too happy might offend them.
If you make a conscious effort to mirror the next person you encounter, the results may surprise you. Your efforts to match the other person’s personality will make him more comfortable and willing to interact with you. You can train yourself to assess people’s moods within seconds and adapt to them, giving you the advantage of a more natural rapport with customers. Your customers won’t be able to tell you are trying to be more like them, but they will like you a little bit more!
Tuesday, March 23, 2010
Product Showcase March 2010
Every month we’ll showcase a new product on our blog, and this month’s item is this Color-Spliced Hoodie. The sharp details on this hoodie include contrasting color hood lining and contrasting details on the shoulders and cuffs. Sometimes, you may just want a nice upgrade from our basic, sold color hoodie and this one fits the bill. It’s a 9 oz 60/40 blend, so it has a nice weight and comfortable feel. It comes in black/gold, navy/gold, red/black (shown here), heather/forest, heather/navy, and heather/black. These hoodies would be fantastic for a sports team, a club, or a business. The nice thing about this new style is that it also comes in youth sizes. It is available in youth XS-XL and adult XS-4X, so it will fit almost anyone on your list.
Tuesday, March 9, 2010
Organizing a Group Tee Shirt Order
Simply speaking, you would need to provide your logo (or your idea) and decide on what garments to offer in order to establish prices for your order form. Then you would distribute the forms, set a deadline, collect orders and money, and give the compiled order with a deposit to us. There are a bit more things to consider, however, and I’ll try to address those things here.
First you’ll need to decide if your order is a fundraiser or just an order. A fundraiser is usually created by taking the cost of the printed garments from us and adding a few dollars to those prices. The new prices go onto your order form and all order payments go directly into your organization. When you order the items, your organization pays for the garments and keeps the extra funds for your group’s needs. One advantage is that if you sell a higher quantity than anticipated, your printing cost may go down and you may raise a bit more funds.
A non-fundraising order can simply use the quoted shirt price. You can choose to collect the money or have each person write a check to us. Since prices are based on quantity, we work with you to estimate the total order ahead of time to get the right price for your order form.
The design and color of the shirt is often dictated by the logo of the organization. If your group agrees, your logo may be printed on more than one color tee. The more variety you offer, the more people will enjoy the buying process. For example, a navy logo would look great on both ash and light blue tees.
Order forms are more effective if they have more than one item for people to order. You may start by thinking your group wants tee shirts, but consider offering polos, hoodies, zip hoodies, sweatpants, jackets, hats, shorts or tote bags to your order form. If you keep the logo the same throughout, your quantities may be combined to meet the next price break (depending on the items). While you personally only may want a tee shirt, others may want to buy more than one item to show their support for your group. It takes very little time to add a few more items to the order form and the results may surprise you!
Deadlines are very important when working with people. Your order form should have a deadline and a delivery date on it. I suggest that you create a second, personal deadline to place the order with us, generally a week or so later, but don’t tell anyone! This will give you time to compile the order, double-check all payments and accept those late orders that straggle in. In certain circumstances I have even suggested having two order dates, with the second order’s deadline after the first order’s delivery date. Once people see what others purchased, non-buyers turn into buyers quickly. Special arrangements for two orders should be made with us when you start planning your order.
Another thing to consider when ordering for a group is offering custom names on shirts. For a few dollars more, members of your group can add their names to the back of their tees or hoodies. This can be an optional line on the order form.
Organizing a group order isn’t as difficult or confusing as it may first seem. If your group wants shirts, you can be the one who organizes the order with help from us at Logo Factory. Let us help your organization show its pride and unity with new shirts! Call us at 315-597-4640 or visit us at www.WePrintShirtsUSA.com.
Tuesday, March 2, 2010
It’s Easy Being Green: Part 1
We receive hundreds of cardboard boxes a year from our suppliers and we recycle all of them. When you pick up your printed shirts, you get them in these boxes. They might not be pretty on the outside, but they are clean on the inside and still have useful life in them. Boxes not reused for shirts go to the recycling center or get used for other projects around the shop.
Another thing that we accumulate is misprinted shirts. No matter how hard you try, ink can and will get on things it shouldn’t. We recycle these garments by cutting them up into rags that we use for test prints and for cleaning equipment and tools.
Our shop has a mini-kitchen that is helping us go frugally green. We make our own coffee which we drink out of ceramic mugs, instead of stopping for take-out coffee every morning. We bring our lunches from home in reusable containers. We waste less food and money with our new break area and contribute to less waste of disposable take-out containers. With four of us here most days, this is a very frugal use of shop space!
Wasting energy is another thing we’ve cut down on. We are able to walk to work, which saves gas. We keep the heat down in the winter and schedule heavy cleaning in the colder months to get us moving. We shut down all our equipment when we don’t need it and often unplug things not in use.
These are just some of the simple ways we try to go Frugal Green in our business. Nothing here is rocket science; anyone can reduce wasting resources, energy and money. It seems silly mentioning these things as part of our going green efforts, but all these things over time are making a tangible difference in our business’ waste.
Monday, March 1, 2010
How to Design a Great Tee
Color is the first thing you notice about a tee shirt. Color choices must be made for both the shirt and the ink. The color of the shirt and ink may be monochromatic, such as a denim blue tee with navy ink. Contrasting colors work together to pop the message of the shirt, like a black tee with safety green ink.
The cool factor of the logo is in the eyes of the beholder. Some logos’ messages are unrecognizable, while others give a bold and clear message. Both can make a great tee. Sometimes more confusing is better, because it gets the shirt more attention. When it comes to shirts that promote a business, it is usually better to be simple and clear.
The font choice can be considered part of the logo, but it actually can make or break a great tee design. The entire feel of the shirt can be changed by switching fonts. I have seen very unique fonts that absolutely made the shirt, and I have also printed very cool shirts with simple block font.
What often sets a great tee apart from average tees is the design placement. A sleeve print and a lower hem print can completely change the feel of a tee shirt.
The ink can be applied to any spot on the shirt, so creative print locations are often what set the shirt apart. The left chest/full back combination works well for traditional businesses, but consider a more unique print placement to catch the eye and get attention for your message.
Creative and well-designed tee shirts are powerful. They are worn more often, read more often and discussed more often. The next time you need to plan a tee shirt design, be creative in your color choices, logo design, font choices, and ink placement. Just a bit more thought can turn your average tee into a great one!